Accessibility

Metro Water Recovery is dedicated to creating a digitally accessible experience for all and is committed to ensuring its information and communication technology conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (W3C WCAG) Version 2.1 Level AA standard and the Section 508 guidelines. 

Metro is working to improve the accessibility of its current website and to ensure that new applications are designed with accessibility in mind. Metro commits to respond timely to reports of inaccessible information and communication technology and requests for a reasonable accommodation or modification. 

Users can request a reasonable accommodation or modification, or report inaccessible information and communication technology, by utilizing the form below, by email at accessibility@metrowaterrecovery.com, by phone at 303-286-3000, in person, or by mail at the following address: 

ATTN:  Strategy and Communication 

Metro Water Recovery 

6450 York Street 
Denver, CO 80229 

Please provide a brief description of the feature(s) and list the browser, device (desktop, mobile, etc.), and the assistive technology you are using.  

Fall 2024 Quarterly Progress Report

Accomplishments

• Develop and draft accessibility statement – complete
• Develop and draft accommodation statement – complete
• Engage third-party consultant to ensure website accessibility compliance – complete
• Perform first comprehensive third-party audit of websites – complete
• Update map of Service Area – complete
• Implement process to ensure publications comply with accessibility standards – complete
• Evaluate and update PDFs in active use – complete
• Implement automated website accessibility testing and website maintenance application – complete

Progress and Next Steps

• Internal monthly meetings to discuss digital accessibility progress and next steps – ongoing
• Work with third-party consultant to ensure accessibility compliance across Metro’s internal ICT – ongoing
• Engage third-party consultant to ensure Northern Treatment Plant Visitor Center kiosks are accessible – initiated
• Staff trainings and workshops, including Customer Service Training, Accessible Content Training, and PDF Remediation Training – initiated
• Implement processes to ensure social media content adheres to accessibility standards – initiated
• Review existing agreements with third-party vendors and plan outreach to identify/address accessibility compliance issues – initiated
• Develop preferred terms and conditions regarding accessibility for solicitations involving vendors – in progress
• Update PDFs not in active use, digital screen content, and other ICT – in progress
• Identify and evaluate tools for the creation of accessible materials (i.e., Microsoft Word files, .pdf files, etc.) – in progress
• Revise and update existing brand resources to adhere to accessibility standards – in progress
• Create a communication and training plan to introduce accessibility to employees and share resources – in progress
• Create accessibility toolkit for employees – in progress
• Complete second comprehensive third-party audit of websites – in progress

Planning

• Transition Plan 1.0 – complete
• Implementation Plan (Transition Plan 2.0) – in progress