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Our Work

Metro Water Recovery delivers high-quality services by continuously innovating and investing in our processes while upholding the highest standards of safety, financial stewardship, and environmental sustainability.

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Basins at HITE facility
Focus Areas
Projects and Accomplishments
Metrics
  • Increased the value of Metro’s finite resources through innovation.
  • Invested strategically to enhance Metro’s position as the utility of the future.
  • Maintained responsible and transparent financial management.
  • Defined internal sustainability objectives and implemented sustainable practices.
  • Proactively engaged in regional environmental issues.
  • Prioritized environmental impact analysis in project decisions.
NTP Tertiary

Annually, Metro identifies significant projects that align with Focus Areas, offering the greatest potential to advance the organization toward our desired key results.

Focus Area: Resource Optimization

Desired Result: Maintained responsible and transparent financial management.

Project Impact: Asset Management (AM) allows Metro to accomplish its mission through efficient management of its assets.  AM also allows Metro to maximize the value of its assets.  By taking a proactive approach, AM enables Metro to focus efforts on maintaining the right assets at the right time.  This significantly reduces the need for corrective maintenance.

Executive Sponsor: Sherman Papke – Chief Technical Officer

Project Lead(s):  Perry Holland – Director of Comprehensive Planning

Key Milestones:

  • Complete: Develop Strategic Asset Management Plan (SAMP)
  • Complete Evaluate asset management tools for the future needs of the SAMP
  • Complete: Develop SAMP Implementation Strategy
  • June 2024: Develop AM Governance Documents
  • June 2024: Develop and Integrate the Asset Registers and Data Needed for the AM Program
  • June 2025: Implementation of AM Program (PAR 1405)

Focus Area: Resource Optimization

Desired Result: Increased the value of our finite resources through innovation.

Project Impact: Defined enterprise-wide continuous improvement (CI) strategy which encompasses change management practices.  This strategy will incorporate change management practices, align continuous improvement efforts with the Strategic Plan and Enterprise Program, and establish program performance indicators and a resource structure.

Executive Sponsor: Dawn Ambrosio – Chief Strategy Officer

Project Lead: Muzit Kiflai – Senior Continuous Improvement Manager

Key Milestones:

  • Complete: Procure consultant to support team and complete needsand readiness assessment
  • Complete: Finalize framework recommendation 
  • Complete: Procure CI training and change management partners
  • Complete: Procure ideation platform and implement updated Ideas at Work program
  • February 2024: Rollout CI and change management curriculum organization-wide
  • June 2024: Implement CI framework recommendations

Focus Area: Resource Optimization

Desired Result: Invested strategically to enhance Metro’s position as the utility of the future.

Project Impact: The advanced digital technology evaluation and implementation for the Northern Treatment Plant (NTP) will support process optimization efforts with the intent to increase treatment performance, enhance data utilization, and improve plant operability while reducing operating costs.  The digital solution will leverage data-driven technologies (e.g., digital twin models) to simulate complex control scenarios and provide recommendations and real-time insight to support operator decision-making.  These technologies can be integrated with process modeling software and dashboarding platforms for continuous performance monitoring and automated reporting.  With sufficient instrumentation and model calibration, the technology has potential for full automation of process operation, control, and optimization.

Executive Sponsor: Liam Cavanaugh – Chief Operating Officer

Project Lead: Aidan Travers – Staff Engineer

Key Milestones:

  • Complete: Establish goals and success criteria for advanced digital technologies. 
  • Complete: Conduct market review through independent research and vendor meetings to further understand state of the industry and refine desired scope of services for potential digital technology provider(s).
  • Complete: Procure the preferred digital technology provider and an Owner’s Advisor to support the implementation of the digital solution(s).
  • December 2023: Refine the implementation roadmap with a detailed workplan and clearly defined criteria for project success.  
  • December 2024: Collaborate with internal and external stakeholders and subject matter experts to implement the digital solution.
  • June 2025: Evaluate performance against success criteria and provide recommendations for future plant-wide implementation and/or expanded capabilities.

Focus Area: Sustainability

Desired Result: Defined internal sustainability objectives and implemented sustainability practices.

Project Impact: Energy expenditure comprises a significant portion of Metro’s annual operational budget.  A systematic evaluation of energy efficiency measures is the first step to mitigating future energy costs.  At the same time, rate payers, neighbors, and employees ask for a response to climate realities, along with regulatory developments which call for a responsible long-term strategic plan to secure access to a diversified, reliable energy source portfolio.  Metro is in the unique position to recover large amounts of currently untapped renewable energy resources for its own operation or in collaboration with community partners.

Executive Sponsor: Tanja Rauch-Williams – Chief Innovation Officer

Project Lead: Energy Manager (to be hired in the first or second quarter of 2024)

Key Milestones:

  • March 2024: Hire “Energy Manager” into Technology & Innovation Department 
  • May 2024: Establish team structure and finalize 2024 work plan
  • May 2024: Issue a Request for Statements of Interest for renewable energy projects
  • September 2024: Compile, analyze, and visualize key energy metrics, performance, and cost data 
  • November 2024: Assess achievable goals related to energy efficiency, energy source diversification, reliability and resilience, air and greenhouse gas emission reduction
  • December 2024: Facilitate alignment in organization related to energy objectives and strategies
  • March 2025: Refine the implementation roadmap with a detailed workplan and clearly defined criteria for project success

Focus Area: Sustainability

Desired Result: Defined internal sustainability objectives and implemented sustainability practices.

Project Impact: Recent employee surveys and input from Board members have highlighted a desire for Metro to take a systematic approach to continuous improvements towards sustainability practices.  This project will create an organizational structure to facilitate the definition of sustainability objectives, identification of organization priorities, data collection and metrics benchmarking, and proposed timelines for the implementation of recommended sustainability initiatives among Metro employees.

Executive Sponsor: Tanja Rauch-Williams – Chief Innovation Officer

Project Lead: TBD

Key Milestones:

  • January 2024: Project scoping
  • February 2024: Collect improvement suggestions from Metro employees and Board members
  • March 2024: Evaluate, organize, and classify suggestions
  • July 2024: Conduct facilitated meeting(s) to discuss findings and prioritize with interested Metro employees
  • August 2024: Solicit interested representatives for a Sustainability Committee
  • December 2024: Conduct three meetings to formulate a Sustainability Plan summarizing recommended objectives and goals, drivers, key performance indicators, implementation and action plans, and resource requirements. 
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Our Pillars

Foundational elements which guide Metro’s direction and decision-making. Click on an icon to learn more about that pillar.

Strategic Plan PDF